Legal warning
In compliance with article 10 of Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce (LSSICE), the identifying data of the company is set out below.
SOCIAL DENOMINATION
LAUNCHOTEGUIDES
Tax identification number:
B-76169036
REGISTERED OFFICE
Calle Fray Luis de León 7 high right
35500 Arrecife de Lanzarote SPAIN
lanzaroteguides@gmail.com
PHONES
34 928 805779
34 665 673 604
DATA RELATING TO THE PRIOR ADMINISTRATIVE AUTHORIZATION FOR THE EXERCISE OF THE ACTIVITY
Tourist intermediation granted by the Government of the Canary Islands I-0003467
GENERAL CANCELLATION POLICY
1. Free Cancellation if you cancel before 24 hours to the day of enjoyment of the contracted activity. (Full refund of the money)
2. In the case of no-show at the point and time specified by the User, the bus will not wait for the service to be carried out. The user will not have the right to reimbursement of the amounts previously paid for that purpose for the contracted service. (Keep in mind that buses can have specific delays, the pick-up times are indicative and not contractual)
GENERAL
1. Pick-ups may sometimes be a little late with respect to the scheduled time, in this case no compensation will be made, as the schedule of visits will not be affected. This does not exempt the user from waiting at the indicated point. (Please note that buses may be late on occasion, pick-up times are approximate and not contractual).
2. For the excursion to Fuerteventura it is essential to have a valid ID card or passport, otherwise you will not be able to go on the excursion.
3. Cancellations and modifications by Lanzaroteguides:
The company reserves the right to make cancellations or modifications to the routes, conditions and itineraries due to force majeure such as weather warnings, lack of participants on the excursion, organisational problems, errors or any other unjustified cause.
In case of total cancellations of the activity Lanzaroteguides will refund immediately the amount paid, if applicable.
In case of modifications of the itinerary or the places to be visited, no compensation of any kind will be made by Lanzaroteguides.
4. In the event that the client does not show up during the course of the excursion at the time indicated by the guide, or decides to get off the bus at any point along the route for any reason, the company will not be responsible for any costs incurred by the client.
5. Languages of the excursions; ‘English speaking guide’ refers to the fact that the guide will speak English during the excursion. All excursions may be guided in up to 4 languages simultaneously. Never in one language exclusively. A minimum of 6 persons is required for the guide to speak one language during the excursion.
6. Errors in sending pick-up times: The company is not responsible for errors or omissions in the contents. In the event of an error, the client will be offered an alternative day or the full amount of the reservation will be refunded, without prejudice to the company.
7. Unpaid bookings that are not confirmed at least 24 hours before the start of the activity will be automatically cancelled.
8. Cash payments on the day of the excursion, on excursions where this option is available, it is not possible to pay with €200 or €500 notes.
9. The information sent by communication channels such as WhatsApp and email are merely informative communications and never contractual.
Groups
Reservations of 5 people or more must be paid in full (days before the excursion you will be sent a payment link to pay the remaining amount).
In order to avoid crowds in certain centres and for the safety of the clients, the timetable chosen by the client may be modified. The client will be informed of this modification sufficiently in advance and if he/she does not agree, he/she can proceed to cancellation and refund, if applicable; in any case, he/she will not be attended in the timetable chosen.
PERSONAL DATA PROTECTION
LANZAROTEGUIDES SL informs the user that the treatment of all personal data is carried out in accordance with the provisions of the new Data Protection Regulation 1016/679 of the European Union (RGPD).
SECURITY:
The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. Any contracting process or that involves the introduction of personal data will always be transmitted through a secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically. Credit card data is entered on a secure page of the bank itself, and transferred via SSL
TERMS AND CONDITIONS
We are not responsible for typographical errors, interruptions (due to temporary and / or partial server outages or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, or lack of information provided by third parties.
The User agrees to accept and respect the terms and conditions of purchase that are established by any provider with which the User chooses to contract through this Website, including, but not limited to, the payment of any amount / s accrued / s and the observance of all those rules and limitations regarding the availability of rates, products or services and, if any, these will be made clear to the User on the screen before proceeding to make the reservation.
Our services are for personal and non-commercial use only. Therefore, it is not allowed to resell, deep-link, use, copy, monitor (for example, spider, scrape), display, download or reproduce the content, information, software, products or services available in our website for any commercial or competitive activity.
This website has been created by the company LANZAROTEGUIDES for informational purposes and for the personal use of users. Through this Legal Notice, it is intended to regulate the access and use of this website, as well as the relationship between the website and its users. By accessing this website, the following terms and conditions are accepted: Access to this website is the sole responsibility of the users.
Simply accessing this website does not imply any kind of commercial relationship between LANZAROTEGUIDES and the user.
Accessing and browsing this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein.
The owner of the website can offer services or products that may be subject to their own particular conditions that, depending on the case, replace, complete and / or modify these conditions, and about which the user will be informed in each specific case.
HOW DO I CANCEL OR MODIFY MY RESERVATION?
Cancellation must be made using the "Manage your Reservation" button that appears in the first email sent. If you have any problem canceling your reservation, contact us at lanzaroteguides@gmail.com. Please note that it may take up to one business day to return the money to your card after canceling.
LOST PROPERTY POLICY
The Lanzaroteguides SL company is not responsible for any object lost during the excursion.
However, as an act of good faith, once the tour is over, the guide must check the bus together with the driver to see if there are any lost objects.
In the event that a lost object is found, it will be deposited that same day at the Lanzaroteguides office for subsequent collection by the owner at said facilities.
Suggestions, incidents or complaints:
Our main objective is that our clients enjoy their excursions to the maximum, for this reason and with the aim of improving our service and solving any incident or complaint as quickly as possible, we provide them with a specific form for this purpose.
You can also do so by contacting us by phone 928 80 57 79 or directly by email at lanzaroteguides@gmail.com
CAR RENTAL - RENT A CAR
Reservation confirmations are immediate. If the selected model is not available, a similar or superior model will be delivered.
Reservations include the following features:
- Unlimited mileage Local rates Civil liability insurance for an unlimited amount, bond and legal defense in Spain, as well as damage to third parties, coverage for damage to the vehicle and occupants (contracted with the Mapfre company) All-risk insurance only for damage to the vehicle (without excess ) Additional driver free of charge Baby seats, elevators and free roof rack No money is held on your card No card needs to be presented you can pay in cash Fuel policy:
No amount of money is withheld for fuel.
The fuel tank must be left as it was delivered at the time of rental.
Payment Methods:
Payment when collecting the vehicle in Lanzarote at the selected CICAR office:
Cash, credit or debit card.
Cancellations:
No cancellation penalty.
AIRPORT TRANSFERS:
Free cancellation up to 24 hours before the start of the activity. (After 24 hours no refund will be made)
If it takes more than 15 min. Upon arriving at the meeting point at the time indicated in the reservation, the user will not have the right to any type of refund and the contracted service will not be performed. (In case of delayed flight departures, you can inform before taking off to modify your reservation and see if it is possible to modify your transfer)
In case of force majeure or any other situation for which it is not possible to carry out the transfer by LanzaroteGuides, in no case will the user be entitled to any compensation for missing flights or other expenses that may be caused by not performing the service .
SEA EXCURSIONS
All maritime excursions are subject to weather conditions.
In case of having to cancel an excursion due to adverse weather conditions, you will be able to choose between changing your excursion for another day when places are available or request a refund of 100% of what was previously paid.
Whale watching: Conditional on a minimum of 4 people to make the excursion, in the case of not being able to do it due to lack of participants, 100% of the payment made will be reimbursed.
EXCURSIONS TO FUERTEVENTURA OR FROM FUERTEVENTURA TO LANZAROTE
It is essential to carry your valid ID or passport, if you do not carry it at the time of boarding the ferry, it will not be possible to continue the excursion and you will have to pay for your own return to your accommodation, nor will you receive any refund of the paid for the tour.
Ferry Transfer Fuerteventura only free when booking ferry ticket
Back to Maritime excursions
LAND EXCURSIONS
The option of riding a camel mentioned in all our excursions that visit the south of the island as an extra of € 11, is conditional on the camel caravan being at the camel stall.
If said caravan has to leave the camel stall due to bad weather conditions, plagues or any other reason. The option of the tour will not be available and no refund will be made in the amount of the excursion.
Modification of the itinerary of the excursion:
Occasionally, for reasons of force majeure, such as bus breakdown, weather problems or any other unforeseen event that affects the development of the excursion, the company LANZAROTEGUIDES S.L. may modify the itinerary of the places to be visited. In these cases, no compensation or refund of the amount paid will be made by the company.
Back to Land excursions
User rights:
You can ask for it:
Receive confirmation of whether or not personal information about you is being processed, as well as access to your stored personal information, together with supplementary information.
Receive in a structured, general-use, and machine-readable format a copy of the personal information you provide directly to us.
Request rectification of your personal information over which we have control.
Request erasure of your personal information.
Object to our processing of your personal information.
Request the restriction of our processing of your personal information.
Submit a complaint or claim to a supervisory authority.
Please note, however, that these rights are not final and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the rights mentioned above, or receive more information, please contact our Director of Data Protection ("DPO") using the information detailed below:
lanzaroteguides@gmail.com
Data retention
We will retain your personal information for as long as necessary to provide our services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. The retention periods will be determined taking into account the type of information collected and the purpose of said collection, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information in the shortest possible time. Pursuant to applicable laws, we will retain records containing customer personal information, account opening documents, communications, and any other information required by applicable laws and regulations.
We may rectify, replace, or delete inaccurate information at any time and at our sole discretion.
Reasons for data collection
Processing of your Personal Information (i.e. any information that can allow your identification by reasonable means; (hereinafter "Personal Information")
it is necessary for the performance of our contractual obligations to you, as well as to provide you with our services, protect our legitimate interests and comply with legal and financial laws to which we are subject.
By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We recommend our Users to carefully read this Privacy Policy and make use of it to make informed decisions.
What information do we collect?
We collect two types of data and information from Users.
The first type corresponds to de-identified and non-identifiable information belonging to Users, which may be collected through their use of the Site ("Non-Personal Information"). We do not know the identity of a User whose non-personal information we collect. This information may include aggregated usage data and technical information transmitted by the device, both software and hardware (such as the type of browser and operating system used by the device, language preferences, access time , etc.), in order to improve the functionality of our Site. We also collect information about your activity on it (such as pages viewed, web browsing, clicks, actions, etc.).
The second type of information is Personal Information, which is individually identifiable information, that is, information that identifies a person or that can, without undue difficulty, identify a person. This information includes:
Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (such as MAC addresses and UUIDs), and other information related to your activity on the Site.
How do we receive information about you?
We receive your personal information from various actions or sources:
When you voluntarily provide us with your personal data when registering on our Site,
When you use our Site or use it in connection with your use of our services,
From external providers, services and public records (such as traffic statistics providers).
How is the information used? With whom do we share the information?
We do not rent, sell or share User information with any third party except as described in this Privacy Policy.
Privacyti:
We may use the information for the following purposes:
Maintain communication with you: to send you notifications related to our services, providing you with technical information and solving any customer service problems you may have.
Communicate with you and keep you informed about our services and latest updates.
Show you advertisements when you use our Site (learn more in the "Advertisements" section).
Marketing and promoting our websites and products (learn more in the "Marketing" section).
Carry out statistical and analytical tests and studies in order to improve the Site.
In addition to the various uses listed above, we may transfer or disclose Personal Information to our affiliated companies and subcontractors.
Other than the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions around the world, for any of the following purposes:
Hosting and managing our Site
Offer you our services, including a personalized display of our Site
Store and process such information on our behalf
Offer you ads and help you both in evaluating the success of our advertising campaigns and in retargeting any of our users
Provide you with commercial offers and promotional material related to our Site and our services
Conduct research, technical diagnostics or analysis
In addition, we may disclose information if we are satisfied that disclosure would be helpful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce our policies (including our Agreement), including any investigation of potential violations of our Agreement; (3) investigate, detect, prevent, or take action related to illegal activities or other violations, suspected fraud, or security matters; (4) establish or exercise our rights to defend ourselves against complaints or legal claims; (5) avoid any damage or harm to the rights, property or safety of both ours and our users, yourself or any third party; or (6) collaborate with security agencies and/or, if deemed necessary, enforce intellectual property or other legal rights.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services.
A "cookie" is a small unit of information that a website assigns to your device while you are visiting the site. Cookies are very useful and can be used for various purposes. These include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services faster and easier. Cookies are also used to help ensure that the ads you see are relevant to you and your interests, and to collect statistical data about the use of our Services.
The Site uses the following types of cookies:
to. "session cookies", which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when you close the browser.
b. "persistent cookies", which are only read by the site, are stored on your computer for a fixed period of time and are not deleted when the browser is closed. These cookies are used when it is necessary to know your identity in case of frequent visits, for example, to allow us to store your preferences for the next session.
c. "third party cookies" which are set by other online services that perform content on the page you are visiting, for example by third party analytics companies that monitor and examine access to the website.
Cookies do not contain any information that personally identifies you, but the personal information we store about you may be linked by us to the information stored in and obtained from cookies. You can delete cookies by following the instructions included in your device preferences. However, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.
We use a tool based on Snowplow Analytics technology to collect information about the use of the Site. This tool collects information, such as how often users
,we may send you other types of important communications by email without offering you the option to opt out of receiving them. These communications may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (such as the sale of a substantial portion of our business, a merger, or a sale of assets). In such a case, the beneficiary or acquiring company will be the one that assumes the rights and obligations described in this Privacy Policy.
Minors
We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we allow the use of our services by minors without the consent or prior authorization of a parent or legal guardian. We do not knowingly collect any Personal Information from minors. If a parent or legal guardian becomes aware that her child has provided us with Personal Information without her consent, she should contact us at: lanzaroteguides@gmail.com
Updates or modifications in this Privacy Policy
We reserve the right to periodically modify or revise the Privacy Policy, which changes will be effective at the time the revised or modified Privacy Policy is displayed. The last revision will be reflected in the "Last modification" section. Your continued use of the Platform following notification of such changes to our website constitutes your acknowledgment and consent to such changes in the Privacy Policy, as well as your acceptance of the terms of such changes.
